Privacy Policy

1. Information We Collect

We collect information you provide when creating an account, placing orders, or contacting support. This includes your name, email address, phone number, shipping address, and payment information. We also collect usage data such as your IP address, browser type, and pages visited to improve our services.

2. How We Use Your Information

Your information is used to process orders, verify payments, ship products, send order updates, provide customer support, and prevent fraud. We may also use your email to send important account notifications, order confirmations, and shipping updates.

3. Data Security

All data is transmitted over SSL-encrypted connections. Payment information is processed through certified payment gateways and is never stored on our servers in plain text. We use industry-standard security measures including encryption, secure hashing, and access controls to protect your data.

4. Data Sharing

We do not sell your personal information. We share data only with trusted partners necessary to fulfill your orders: payment processors (Flutterwave), shipping carriers (DHL, FedEx, UPS, EMS), and email service providers. All partners are bound by strict data protection agreements.

5. Cookies

We use cookies to maintain your session, remember your preferences, and analyze traffic. You can disable cookies in your browser settings, but some features may not function properly.

6. Your Rights

You have the right to access, correct, or delete your personal data. You can update your profile information from your account dashboard or contact us at support@kcoglobalonlinemarket.com to request data deletion.

7. Data Retention

We retain your account data for as long as your account is active. Order records are retained for 7 years for legal and tax compliance purposes. You may request account deletion at any time.

8. Contact

For privacy questions or requests, contact us at support@kcoglobalonlinemarket.com