Shipping Policy

1. Shipping Methods

We offer three shipping methods: Standard (3-7 business days, free), Express (2-4 business days, $25), and Priority (1-2 business days, $50). Shipping costs are calculated at checkout and may vary by destination and product weight.

2. Courier Partners

We ship via trusted international couriers including DHL, FedEx, UPS, and EMS. The courier for your order is selected based on your location and shipping method. Each shipment receives a unique tracking number that you can use to track your package on the courier's website.

3. Processing Time

Orders are processed within 1-2 business days after payment confirmation. Manual bank transfer payments require receipt verification (up to 24 hours) before processing begins. You will receive an email notification when your order status changes.

4. International Shipping

We ship to over 200 countries. International orders may be subject to customs duties and import taxes, which are the responsibility of the buyer. Delivery times may vary due to customs clearance procedures in the destination country.

5. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email with your tracking number and courier information. You can also track your order from your account dashboard under the Shipping & Delivery section.

6. Shipping Delays

Delivery times are estimates and not guaranteed. Delays may occur due to weather, customs, carrier issues, or peak seasons. We are not responsible for delays outside our control but will assist in resolving any shipping issues.

7. Lost Packages

If your package is lost in transit, contact us immediately with your order number. We will work with the carrier to locate the package or issue a refund/replacement. Please allow 14 days past the estimated delivery date before filing a lost package claim.

8. Contact

For shipping questions, contact us at support@kcoglobalonlinemarket.com